Official Reopening Information - From Wednesday, the 1st of July The Airport Commuter Centre will reopen Monday to Friday. Please click here for more information.

    COVID-19 Update

    The office is closed to people purchasing face to face. For staff wishing to purchase a Travelcard or Airport Bus Saver tickets please click here for details.

    We thank you for your cooperation during this time. The situation keeps changing so please visit our website for updated information.

    Any inquiries please email InfoCommuter@stanstedairport.com.

    Public Transport Information for Stansted Airport Staff - Please click here for details.

    New timetables for Greater Anglia from the 1st of July:

    Bus timetables:

     National Express

     

    Please note: National Express due to social distancing measures cannot accept the Travelcard on the following services,

    075 Cambridge/London
    482 Ipswich / London
    727 Norwich / Heathrow
    737 Oxford/Cambridge

    As soon as we have updated information, this will be published here.

     

    From the 1st of April 2020 the cost of the Travelcards will increase. Please click here to see the new tariffs.

     

    Covid-19 Contingency for Furloughed Staff

    As per the terms and conditions of the travel card, there are no refunds, but we are happy to freeze any remaining days on your card for you, to be used again once you return to work. This temporary contingency has been in place since 23rd March 2020.

    Please email a photo of the Travelcard, cut up to the Commuter Centre email InfoCommuter@stanstedairport.com and we can freeze it from when we receive the evidence on email of it destroyed. 

    For further information please see our Frozen Travelcard Policy.

    We apologise for the inconvenience but know you will understand.

     

    Covid19 update- Controlled Travelcard collection service from the Airport Commuter Centre.

    We are introducing a controlled collection service for customers who purchase their travelcard online or via the telephone.  This service can only be used if the travelcard has been pre-purchased in advance of collection. A timeslot will be booked for you to collect your travelcard and it is very important that this is adhered to due to social distancing guidance.  Failure to collect during your timeslot will mean you will have to rearrange. Please ensure you rearrange ASAP otherwise the Travelcard will be posted out to your home address the following day and therefore you will have to wait 4 working days to receive it.

    On collection please ensure you wear a facemask and check nobody else is within the Centre.  If nobody is present please proceed to enter.  If another customer is in the Centre please wait until they have left and then enter. Your Travelcard will already be ready for you to collect from on top of the counter, so please ensure you pick up the correct one with your photo and name on it in order to save you having to wait around in case the Coordinator is busy dealing with customers on the phone.

    To book your timeslot collection please email the Airport Commuter Centre on infocommuter@stanstedairport.com Please do not attend until you have received an email confirming your timeslot.

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